About - Kristina Mahoney Wall

Resume

Bridging insights with strategy to create user-focused solutions

Why research | design | strategy?

While my work has focused on researching user behaviors to learn more about their thoughts, feedback, and interaction, I see the roles of research, design, and strategy as completely intertwined - when done with lean methods and an eye towards continuous feedback loops. My introduction to design thinking came as an elementary teacher with a classroom as an incubator for empathizing, ideating, prototyping, and testing on repeat. Upon moving into the museum world, research became an essential component of developing and managing programs and digital products, and I leaned into harnessing formal and informal methods and techniques to listen and learn from our audiences - and include them every step of the process.

What I love about research is its power to catalyze solutions that make sense and support people in getting where they want to go in the ways they want to. In creating products, we have an opportunity to be responsive at every turn. Strategy and design can thus be driven by information and insights that empower our users.

And, a little about me...

When you don't find me strategizing my next research plan or facilitating conversations to gain insights, you'll find me on a mountain (in any season), getting recommendations for my next read, or baking up a batch of granola for my family and friends.